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What our Clientssay

Phil & Anthea

Not having sold a house before we researched the various ways of appointing an estate agent and the associated costs. A well-known high street estate agent wanted to charge in excess of 1.7%, which would have cost us nearly £4,000 on the selling price of our house, so we approached a local agent who worked from home in the same area that we were living. Although he told us that as he had no overheads and that his fees reflected that, we would still have paid 1.25% and he also valued our house at a much lower price than we would have liked to achieve. Feeling a little despondent we made one final enquiry and we were lucky enough to meet Jon. Right from our first meeting he put us very much at ease and took time to explain the process of selling, engaging solicitors etc., making sure that we were aware of what would happen.  He also listened to what our plans were and told us how he would help to achieve these.  He made us feel that he was interested in what we wanted and not just what he would gain from selling our house as we had felt with our previous enquiry. We were also given a choice with how we would be charged – either an up-front flat fee or the usual percentage of the selling price achieved at a low 0.75%! Putting aside the difference in fees there was no competition and we asked Jon to market our house. He made sure that the photographs that he took showed the house at its best and within a day the advert was live on the 3 main property selling sites – Rightmove, Zoopla and Prime Location. He was prepared to do any viewings for us but advised us that a lot of potential buyers preferred to speak to the homeowner so we decided to give it a go! After a week we received not one but two offers from someone in a chain and a first time buyer. The buyer that we decided on had made a low offer so this is where Jon stepped in using his experience to negotiate up to a price that was greater than one of the other agents had wanted to market the house at. Once the offer had been accepted Jon kept us up to date with how the sale was progressing by liaising with both sets of Conveyancers on, at least, a weekly basis right up to and beyond completion. During the process we probably asked some pretty daft questions but Jon never made us feel that we were being a nuisance (although we felt we were!).  To finish off, we would like to say that both Jon and Louise have been fantastic through what has been a stressful time and we would like to highly recommend them to anyone thinking of buying or selling property.

You certainly went the “extra mile” in making sure that we were looked after during this process….we can’t thank you enough and wish you every success for the future.

Jenny & Bryan

‘My husband and I would fully and whole heartily recommended Jon.

We both felt instantly comfortable with him as he was always very polite, respectful of our home and appreciative of our feelings having lived there for 30 years.

His knowledge of the industry, in all areas, was impeccable, informative and always most helpful. http://www.health4life.net/ He kept us in the loop at all times and was always readily available for updates, chats and reassurances.

A very amiable, knowledgeable, positive and efficient person to deal with such a massive decision in your life and he did it with great integrity.
Not only did he sell our house for over the asking price, but he was always honest, kind and patient with us and helpful beyond expectation that we shall always be eternally grateful to him.’

Lucy & Mike

‘After getting married, we decided we needed to move before starting a family and soon realised it had the potential to be a stressful experience. There was a lot of pressure on us to sell for a good price in order to move on to our dream family home, and so we knew we needed to choose someone we could trust to do the job, and for a good price.

Jon was fantastic at every stage. From our first appointment he was friendly and honest, and clearly explained to us what was happening with the market in our local area so we could fully appreciate why he gave us the figure he did. His marketing was very impressive and we were so excited to get our brochure through for approval before everything went live.

We sold our house within days of it being listed on Rightmove, and for more than we expected. We’ve now bought a house we can’t wait to live in and it’s nice knowing someone will enjoy our previous home with their family.

I can’t rate the service we got highly enough. We were given regular updates, which might seem like a small thing, but for us it meant we could stop stressing and just let the process happen. Overall we got a great service from a friendly and professional team – not what we expected from an Estate Agent these days! Thanks for all your hard work Jon!’

Corsham | Bath | Chippenham | Stevenage and surrounding areas

If you’re considering a move and want a local agent on your side, Complete can help you make your dream move a reality.

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